Overview
This Privacy Policy explains how collects, uses, stores, and protects personal information when guests visit our website, contact our team, make booking inquiries, attend our venue, or use our hospitality services in Wellington, New Zealand.
This page is intended to provide clear information about our data practices. It does not replace any specific agreement, booking terms, or legal notice provided directly to you by .
Information We Collect
We may collect information that you voluntarily provide when completing an inquiry form, requesting a room booking, asking about the casino lounge, reserving dining services, or contacting our guest services team.
- Contact details such as name, email address, phone number, and message content.
- Booking-related details such as preferred dates, inquiry type, guest preferences, and service requests.
- Technical information such as browser type, device information, approximate location data, referring pages, and website usage data.
- Venue-related information needed for guest safety, access control, responsible gaming procedures, and service management.
How We Use Information
uses personal information to respond to inquiries, manage bookings, support guest services, improve the website, maintain venue safety, and provide information about rooms, dining, events, and casino hotel services.
- To respond to your messages and booking requests.
- To confirm availability, appointments, dining reservations, or event inquiries.
- To improve our website content, navigation, and guest communication.
- To support safety, security, responsible gaming, and operational compliance.
- To send service-related messages when they are relevant to your inquiry or stay.
Data Security
uses reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, or loss. No online system can be guaranteed as fully secure, but we work to maintain appropriate safeguards.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including guest service management, booking records, legal requirements, security, dispute resolution, and business administration.
Your Rights
Depending on applicable privacy law, you may request access to, correction of, deletion of, or limitation of certain personal information. You may also ask questions about how your information is handled.
To make a privacy request, contact us at contact@northbloomlabs.com. We may need to verify your identity before acting on a request.
Contact Details
Privacy questions may be sent to contact@northbloomlabs.com. You may also contact by phone at +64 4 889 2741 or by post at 6011, New Zealand.
Last updated: 8 July 2026.